Privacy Policy

At Luveena Non-Emergency Transport, we are committed to protecting your privacy. This policy outlines the types of personal information we collect, how we use it, and the steps we take to keep your information secure.

1. Information We Collect

- Personal Information: When you book a service, we may collect personal information such as your name, contact details (phone number, email address), and pickup/drop-off locations.

- Payment Information: For billing purposes, we may collect payment information when you book with us. This information is handled securely and only for transaction purposes.

- Health Information: We do not collect or store sensitive health information. However, you may voluntarily share basic information related to any specific transportation needs.

2. How We Use Your Information

- Service Fulfillment: We use your personal information to schedule and provide transportation services, including confirming bookings, processing payments, and ensuring safe travel.

- Customer Support: Information may be used to respond to your inquiries or provide assistance regarding your bookings.

- Service Improvements: We may analyze booking patterns or customer feedback to improve our services, though any analysis will not contain personally identifiable information.

3. Data Security

- We take appropriate technical and organizational measures to secure your information and protect it from unauthorized access, alteration, disclosure, or destruction.

- Payment information is handled through secure payment processors, and we do not store complete payment details.

4. Information Sharing and Disclosure

- Service Providers: We may share information with third-party vendors who assist in providing services (such as payment processors) but only to the extent necessary to perform their functions.

- Legal Compliance: We may disclose information if required by law or if we believe in good faith that disclosure is necessary to protect our rights, comply with legal proceedings, or safeguard public safety.

5. Data Retention

- We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

6. Your Rights

- You have the right to request access to, correction, or deletion of your personal information. To exercise these rights, please contact us using the information below.

- You may also opt-out of receiving promotional communications from us at any time.

7. Third-Party Links

- Our website may contain links to third-party websites. We are not responsible for the privacy practices of other websites, and we encourage you to review the privacy policies of any external sites you visit.

8. Policy Updates

- Luveena Non-Emergency Transport reserves the right to modify this policy at any time. Changes will be posted on our website, and the "Last Updated" date will be revised accordingly.

9. Contact Us

- If you have questions or concerns about this privacy policy, please contact us at [Contact Information].