Terms and Conditions

Welcome to Luveena Non-Emergency Transport. By using our services, you agree to the following terms and conditions. Please review these terms carefully, as they govern your use of our transportation services.

1. Service Agreement

- Luveena Non-Emergency Transport provides non-emergency transportation services within Lee and Collier counties.

- Services are available by appointment and subject to driver and vehicle availability.

2. Eligibility

- Our services are available to individuals who require transportation assistance but do not have emergency or urgent medical needs.

- By booking with us, you confirm that you, or the person for whom you are booking, meets this criterion.

3. Bookings and Cancellations

- Bookings can be made via our website, phone, or email. All bookings are subject to confirmation.

- Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows may incur a cancellation fee.

4. Payment Terms

- Payment is due upon booking confirmation or as arranged with our billing department.

- We accept various forms of payment, and all fees are disclosed at the time of booking.

- Any additional charges incurred during the service (such as extended waiting time) will be billed separately.

5. Passenger Conduct

- Passengers are expected to behave respectfully and abide by the driver’s instructions for safety.

- Alcohol consumption, smoking, and inappropriate conduct are prohibited in all vehicles.

- Luveena Non-Emergency Transport reserves the right to refuse service to passengers who display disruptive or unsafe behavior.

6. Liability and Limitations

- Luveena Non-Emergency Transport is not liable for any personal belongings left behind in vehicles. Passengers are responsible for all personal items.

- We strive for timely service but are not responsible for delays due to unforeseen circumstances, including traffic or weather conditions.

- Luveena Non-Emergency Transport is not liable for any indirect, incidental, or consequential damages arising from use of our services.

7. Privacy

- We respect your privacy and collect only the necessary information required to provide our services. Personal information will not be shared with third parties except as required by law or as necessary to provide transportation services.

8. Changes to Terms

- Luveena Non-Emergency Transport reserves the right to modify these terms at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of these changes.

9. Contact Us

- For questions or concerns about these terms and conditions, please contact us at [Contact Information].

Thank you for choosing Luveena Non-Emergency Transport. We look forward to providing you with safe, reliable, and professional transportation services.